Privacy Policy

Last Updated: 16 July, 2026

At Diwya Vatsalya Mamta Fertility Centre, Patna, we understand that your personal and medical information is deeply private — especially during fertility treatment. We are committed to protecting your data and being transparent about how we collect, use, and safeguard it. This policy is written in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act), the country's primary law governing personal data.

1. Information We Collect

We collect personal details you voluntarily share with us, including your name, contact number, email address, and medical/fertility history relevant to your treatment. We may also collect basic technical information (like browser type and pages visited) through cookies when you use our website.

2. Purpose of Data Use

Your data is used to schedule appointments, maintain treatment records, provide health-related updates, coordinate care between our medical team, and deliver personalised patient care. We do not use your medical data for marketing without your explicit consent.

3. Legal Basis for Processing

We process your personal data based on your consent (given when you book a consultation or use our website), and where necessary to provide medical care or comply with applicable Indian healthcare and legal record-keeping requirements.

4. Data Protection & Security

We use secure servers, restricted internal access, and internal protocols to protect your data from unauthorised access, alteration, or misuse. Access to sensitive medical records is limited to staff directly involved in your care.

5. Cookies

Cookies help us understand how visitors use our website and improve your browsing experience. You can disable cookies at any time through your browser settings; this may affect some website features.

6. Data Sharing & Disclosure

We do not sell your personal or medical data. We share it only: (a) with your explicit consent, (b) with laboratories or specialists directly involved in your treatment, or (c) when required by Indian law or a valid legal request.

7. Data Retention

We retain medical records for the period required under applicable Indian medical record-keeping regulations. Other personal data is retained only as long as necessary for the purpose it was collected for, or as required by law.

8. Third-Party Links

Our website may contain links to external sites (such as social media or payment gateways). We are not responsible for the privacy practices or content of these third-party sites.

9. Your Rights Under the DPDP Act, 2023

You have the right to access, correct, or request erasure of your personal data, and to withdraw consent at any time, subject to medical record retention requirements under Indian law. To exercise these rights, contact us using the details in Section 11.

10. Children's Privacy

Our services are intended for adults seeking fertility treatment. We do not knowingly collect personal data from minors without parental/guardian involvement as part of a medical consultation.

11. Contact Us / Grievance Redressal

For any privacy-related questions, concerns, or requests regarding your data, please reach us via our Contact Page or email info@vatsalyamamta.in. We aim to respond to all privacy requests within a reasonable timeframe.

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Please revisit this page periodically to stay informed. The "Last Updated" date above reflects the most recent revision.

By using our services or website, you agree to the terms outlined in this Privacy Policy.